Crisis Communications:

When a crisis unfolds, every message matters.

A critical incident. An organizational controversy. A major emergency. A high-profile event.

In those moments, your organization’s words, timing, and tone can either build trust or damage it fast.

This engaging, fast-paced two-day Crisis Communications course gives public safety professionals, government leaders, public information officers, school administrators, fire and EMS personnel, and other public-sector communicators the practical tools to communicate clearly when the pressure is highest.

Through real-world examples, interactive discussions, hands-on writing exercises, and realistic mock news conference scenarios, participants will learn how to deliver timely, credible, and effective messages across traditional and digital media.

You will learn how to:

• Develop and deliver effective crisis messaging in real time
• Communicate clearly when facts are still emerging
• Navigate social media during rapidly evolving incidents
• Write clear, impactful news releases under tight deadlines
• Combat misinformation and manage online conversations
• Build productive relationships with the media before, during, and after a crisis
• Plan for and lead successful news conferences with confidence
• Apply crisis communications strategies through practical, realistic exercises
  

Whether you communicate on behalf of public safety, a school district, local government, state agency, or another public organization, this course will give you tools you can use immediately.

You will leave with the confidence, strategies, and practical experience to communicate effectively when your community needs trusted leadership most.

Meet Your Instructor:

Chief Christopher Mannino (Ret.) brings 25 years of law enforcement experience from the greater Chicago area, including nearly a decade in senior executive leadership. He retired as Chief of Police in March 2022 and now serves as Vice President of Julie Parker Communications.

Christopher advises leaders across public safety, government, higher education, and the private sector on crisis communications, media strategy, and leadership communication. He is an Executive Fellow with the National Policing Institute, a committee member with the International Association of Chiefs of Police, and a long-standing member of the FBI National Academy Associates.

Based in central Florida, Christopher supports agencies nationwide through training, consulting, and speaking engagements. His work has appeared in PM Magazine, Police Chief magazine, and Police1, and he has been featured on numerous podcasts discussing leadership, crisis management, and public trust.

Training certificates will be provided upon successful completion of the course.

Seats are limited. Register today.

Early Registration Rate    

Register more than  30 days before the event and receive 10% off per ticket. Use code EARLY10CO at checkout.     

Group Rate    
You qualify for a group rate of 10% off per ticket when you register two or more people from the same organization. Email ashley@julieparkerco.com to register.     

Registration Transfer Policy    
We understand that things come up for busy public safety professionals. Purchased tickets are transferable to another student, or the registered person may apply the registration fee to another JPC course anywhere in the country within 24 months of the original scheduled course.     

Course Cancellation Policy    
While rare, Julie Parker Communications might need to cancel a scheduled program. We strive to make this decision at least fourteen days before the training date(s) and promptly inform all registered participants. If JPC must cancel a course, your registration fee will be reimbursed. However, please note that JPC cannot be held accountable for any financial losses resulting from cancellations or alterations in travel arrangements.     

Photo/Audio/Video Release    
By registering for and attending this event, you acknowledge and grant consent to being photographed or video recorded for use in various media materials, including but not restricted to flyers, invitations, magazines, websites, annual reports, and newsletters. To safeguard individual privacy, images will not be linked to full names or personal identification details unless written authorization is obtained from the individuals depicted. If you don't consent, just let us know upon arrival at the course.     

Privacy Policy   
We do not share or lease information with external parties. By submitting your details, you consent to receiving electronic communications from Julie Parker Communications. We won't bombard you with emails, but you can opt out by clicking the "unsubscribe" link at the bottom of any email from us.     

Non-Discrimination Policy    
We are committed to fostering an inclusive and diverse learning environment that values and respects the contributions of every individual. Our non-discrimination policy ensures that all participants are treated equitably and with respect, regardless of their race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or any other protected status.

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