No matter how strong your communications plan may be, its success depends on the training and preparation your leaders receive.

This dynamic, strategy-driven course equips public safety professionals with the skills to lead messaging when a crisis strikes—whether it’s a fast-moving critical incident or a reputational challenge directed at the organization. Participants will learn how to anticipate, shape, and deliver clear, credible, and timely communications when it matters most.

Topics include:

• Developing and executing a strategic crisis communications framework
• Crafting messages that protect trust and credibility under pressure
• Messaging in real time through social media (with case study)
• The art of an effective news release
• Managing misinformation and disinformation online and in the media
• Navigating the complexities of media relations during a crisis
• Winning the news conference—from preparation to follow-through
• Hands-on exercises and mock news conferences to apply strategies in real time

In today’s environment, effective public communication is both more complex and more essential than ever. This course provides tested strategies, practical tools, and realistic practice led by a sought-after crisis communications instructor—ensuring you’re ready to lead when the stakes are highest.

Christopher Mannino, a retired chief of police from the Chicago area, is an FBI National Academy graduate and National Policing Institute Executive Fellow who led his agency through multiple crises and critical incidents. He is now Vice President of Julie Parker Communications and is internationally recognized as a crisis communications expert.

Training certificates are issued upon course completion.

Training will be held:
December 3rd
8:00 a.m. to 4:00 p.m.
Willowbrook Community Resource Center
825 Midway Drive
Willowbrook, IL 60527

Early Registration Rate

Register more than 30 days before the event and receive 10% off per ticket. Use code WILLOWBROOK10 at checkout.

Group Rate

You qualify for a group rate of 10% off per ticket when you register two or more people from the same organization. Email ashley@julieparkerco.com to register.

Registration Transfer Policy

We understand that things come up for busy public safety professionals. Purchased tickets are transferable to another student or the registered person may apply the registration fee to another JPC course anywhere in the country within 24 months of the original scheduled course.

Course Cancellation Policy

While it happens rarely, Julie Parker Communications might need to cancel a scheduled program. We strive to make this decision a minimum of fourteen days before the training date(s) and promptly inform all registered participants. In cases of course cancellations by JPC, the full registration fee will be reimbursed. However, it's important to note that JPC cannot be held accountable for any financial losses resulting from cancellations or alterations in travel arrangements.

Photo/Audio/Video Release

By registering for and attending this event, you acknowledge and grant consent to being photographed or video recorded for incorporation into various media materials, including but not restricted to flyers, invitations, magazines, websites, annual reports, and newsletters. To safeguard individual privacy, images will not be linked to full names or personal identification details unless written authorization is obtained from the individuals depicted. If you don't consent, just let us know upon arrival at the course.

Privacy Policy

We do not share or lease information with external parties. By submitting your details, you consent to receiving electronic communications from Julie Parker Communications. We won't bombard you with emails, but you can opt-out by clicking the "unsubscribe" link at the bottom of any email from us.

Non-Discrimination Policy

We are committed to fostering an inclusive and diverse learning environment that values and respects the contributions of every individual. Our non-discrimination policy ensures that all participants are treated equitably and with respect, regardless of their race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or any other protected status.